The objective of this policy is to inform interested parties about the different treatments carried out by this organization through the website and that affect their personal data in accordance with the provisions of Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
Identification and contact details of the person in charge
The organization Contactica S.L, CIF: B83147454, postal address: C / Embajadores nº 187, 4º, 28045 (Madrid), email: nuria.valdes@contactica.es, the company is registered in the Madrid Mercantile Registry.
Purposes of the processing of your personal data
Users / navigators of the website of the person in charge: We will process your personal data provided through our web forms to:
• Respond to requests, complaints and incidents transferred through our contact channels incorporated into the website.
• Understand the behavior of the navigator within the web in order to detect possible computer attacks on our web.
• Comply with the legal obligations that are directly applicable to us and regulate our activity.
• To protect and exercise our rights or respond to claims of any kind.
• Where appropriate, sending commercial communications related to the goods or services that make up our activity, and / or news or bulletins related to our sector.
• Manage and send you the requested budget
• We manage your data to schedule the requested appointment
• Manage, administer, monitor your activity on the embedded blog / forum.
Clients: We will process your personal data provided through our web forms to:
• The management of the commercial relationship.
• The provision of the services that you have contracted with us.
• Administrative, accounting and tax management.
• Respond to requests, complaints and incidents transferred through our contact channels incorporated into the website.
• Understand the behavior of the navigator within the web in order to detect possible computer attacks on our web.
• Where appropriate, carry out quality surveys that allow us to evaluate our service.
• Where appropriate, hold raffles.
• Where appropriate, sending commercial communications related to the goods or services that make up our activity, and / or news or bulletins related to our sector.
• Comply with the legal obligations that are directly applicable to us and regulate our activity.
• To protect and exercise our rights or respond to claims of any kind.
Legal basis of the treatment
Users / navigators on the website of the person in charge
• In the consent that you have given us to process your data for the indicated purposes. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and trajectory by avoiding attacks on our website. In this case, the interested party may not refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.
Customers
• Execution of a contract in which he is a party or application of pre-contractual measures. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• In the consent you have given us to process your data for purposes other than the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and trajectory by avoiding attacks on our website. In this case, the interested party may not refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.
Terms or criteria for data retention.
The personal data provided will be kept for the time necessary to fulfill the purposes for which they were initially collected. Once the data is no longer necessary for the treatment in question, they will be kept duly blocked so that, where appropriate, they will be made available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor’s Office, during the limitation period. of the actions that could derive from the relationship maintained with the client and / or the legally foreseen retention periods.
• THE CIVIL CODE. Between 5 or 15 years depending on the case, according to the provisions of article 1964.2 of the aforementioned legal body.
• THE COMMERCE CODE. For 6 years, according to the provisions of article 30 of the aforementioned legal body. It is applied with respect to the commercial information related to (invoices issued and received, tickets, corrective invoices, bank documents, etc.).
• THE GENERAL TAX LAW. For 4 years following the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.
• LAW 10/2010, OF APRIL 28, FOR THE PREVENTION OF MONEY LAUNDERING AND THE FINANCING OF TERRORISM. For 10 years according to the provisions of 25 of the law.
Automated decisions and profiling
The website does not make automated decisions or create profiles.
Rights
Interested parties may exercise their rights of access, rectification and deletion at any time and completely free of charge, as well as request that the processing of their personal data be limited, oppose it, request the portability of these (whenever technically possible) or withdraw the consent given, and where appropriate, where appropriate, not to be the subject of a decision based solely on automated processing, including profiling.
To do this, you can use the forms provided by the organization, or send a letter to the postal address or email indicated above. In any case, your request must be accompanied by a photocopy of your ID. or equivalent document, in order to prove your identity.
In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority (Agency to Spanish Data Protection), through its website: www.agpd.es.
In compliance with the provisions of article 21 of Law 34/2002 on services of the information society and electronic commerce, if you do not want to receive more information about our services, you can unsubscribe by sending an email to the address nuria.valdes@contactica.es with subject “LOWS”.
Data veracity
The interested party guarantees that the data provided is true, accurate, complete and up-to-date; agreeing to inform of any change regarding the data that you provide, through the channels enabled for that purpose and indicated in point one of this policy. It will be responsible for any damage or loss, both direct and indirect, that may be caused as a result of the breach of this obligation.
In the event that the user provides data from third parties, he declares that he has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organization from any responsibility derived from the lack of compliance with this obligation.